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Please confirm with your airline and local health regulator per your destination to determine which test is required before we book your test. It is your responsibility to check with the airlines and the destination country for their entry requirements. These requirements change from time to time.
Different destinations have different testing time interval requirements. Please check with your airline and the destination country for specific time requirements. Some airlines or countries require a test within 72 hours of departure while others state 72 hours of arrival which will affect when you should book your test.
Antigen tests and rapid NAAT’s produce results within around 20 minutes. If you are traveling on the same day as you are being tested, we strongly recommend having your documentation printed on-site immediately following your test. Your documentation will be made available online on your TELLA portal within around 2 – 4 hours.
Results for PCR test results will be made available via your TELLA portal within around 24-48 hours depending on the location at which you are tested. Please see individual location booking pages for more details.
Some countries require documentation of results or travel certificate. You will need to confirm with your airline and destination country to see if they require one. You can also check out the IATA widget for the latest updates.
After your test had resulted, your document will be available for download from our TELLA platform. Once you’ve made your appointment, you will receive an email from firstname.lastname@example.org asking you to register for an account.
For antigen testing and rapid, NAAT’s, you are also able to have your documentation printed on-site once your test has resulted.
Yes, please bring the passport you will use for traveling with you to the test site, as well as your BC Health Care Card Number.
Yes, we can make changes to testing appointments. Please call us for changes or cancellations or you can also make changes through the links at the bottom of your confirmation email.
You can cancel your appointment at no charge if it is earlier than 24 hours from your appointment date.
In some circumstances we can offer a rushed PCR in a shorter time frame however there is an additional cost. Please call for eligibility.
No, vaccines will not alter your test results, even if administered within 24 hours.
Yes, with parental consent and oversight.
Yes, we can provide testing for other purposes, however we do not offer testing to SYMPTOMATIC patients. If you are experiencing any COVID-19 symptoms, please call 811 and visit your nearest public health test centre.
NAAT and molecular tests are actually categories of tests. A PCR test counts as both a NAAT and a molecular test.
Our antigen tests are viral tests of international standard. They meet performance standards of ≥97% specificity and ≥80% sensitivity at viral loads above 100,000 copies/ml.