Please confirm with your airline and local health regulator per your destination to determine which test is required before we book your test. It is your responsibility to check with the airlines and the destination country for their entry requirements. These requirements change from time to time.

Different destinations have different testing time interval requirements. Please check with your airline and the destination country for specific time requirements. Some airlines or countries require a test within 72 hours of departure while others state 72 hours of arrival which will affect when you should book your test.

Antigen tests and rapid NAAT’s produce results within around 20 minutes. If you are traveling on the same day as you are being tested, we strongly recommend having your documentation printed on-site immediately following your test. Your documentation will be made available online on your TELLA portal within around 2 – 4 hours.

Some countries require documentation of results or travel certificate. You will need to confirm with your airline and destination country to see if they require one. You can also check out the IATA widget for the latest updates.

Although Whitecap RSC Medical will do its’ best to provide professional service in a timely manner, there may be rare occasions in which we make a mistake that results in the agreed-upon test result not being delivered in the agreed-upon time. If Whitecap RSC Medical is entirely at fault for this error, it may, on a case by case basis, choose to assist travelers with the re-booking fee of a resulting missed flight. This amount will be limited to a maximum of $2000 CAD.